Bank Call Center Interface Development
Server, and IBM-AS/400.
Window/NT, SQL Server
2000, Visual C++ on NT Server and RPGLE on AS/400
The Union Bank call
center is working on PC based Interactive Voice Response (IVR)
application. Their management information system is using
MKI-Equation application, which is developed in RPG for
AS/400. The two applications talking different languages
were unable to communicate to complete the call center
MSCL has developed an
interface network that provides communication between the
Window/NT Server based call center application and the MKI-Equation
application on AS/400.This interface provides communication
between the two systems using a common TCP/IP protocol.
The call center equipment
and AS/400 are connected over a common LAN (local area
network) using TCP/IP. Each call center machine, executing
the IVR application, is installed with a Windows based DLL.
The IVR application calls this DLL and passes on requests
for query or transactions to MKI-Equation application. The
request reaches to the MKI-Equation via MSCLís developed
interface network and its response is routed to the IVR over
the same network.
NCR Corporation, being
the prime contractor for Call Center Setup, is highly
satisfied with MSCLís methodology for system development and
integration and work done by its team on this project.
Mr. Shabbir Buxamusa,
Senior Vice President, Remote banking Services, Union