Introduction

MSCL Complaint Management System (CMS), is a set of integrated tools, optimized to meet efficient handling of complaints, and automate processes like registering new complaints, managing existing complaints, automatic escalation of unresolved complaints, managing complaint statuses, performing number of consumer / customer inquiries, handling of complaints by respective persons/departments and producing informative MIS. It allows all team members to work in a collaborative manner.

MSCL CMS is an integrated system, well documented and based on Client / Server / Cellular and Relational Database technology. Its Disaster Recovery module ensures System Availability 24x7.

MSCL CMS is protected from unauthorized system access by its User Management Module. Its Logging facility ensures complete management control over its usage. This ensures that the system is used to meet its purpose. Based on the framework, MSCL CMS supports all authorized users to work in a collaborative manner throughout complaint management cycle from initiating of complaint to closing of it.